Privacy Policy

Effective Date: January 01, 2026

Advanced Air & Vacuum, Inc. (“Advanced Air & Vacuum,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, protect, and manage information submitted through our website, service forms, phone calls, text messaging, email, in-person communication, and other business interactions.

Information We Collect

We may collect information you provide directly to us, including:

• Name
• Company name
• Email address
• Phone number
• Service address or billing address
• Equipment information
• Service request details
• Appointment details
• Messages, photos, documents, or other information you submit to us
• Payment, billing, or transaction-related information when applicable

We may also collect limited technical information through our website, such as browser type, device information, IP address, pages visited, and general website usage data.

How We Collect Information

We collect information when you:

• Submit a contact form, service request, quote request, or job application
• Call, text, email, or otherwise communicate with Advanced Air & Vacuum
• Schedule service, request parts, purchase equipment, or request support
• Visit our website or interact with our online forms
• Communicate with our team through ServiceTitan or other business platforms we use to manage customer communication and service operations

How We Use Your Information

We use customer information to:

• Respond to your request
• Schedule, confirm, update, or follow up on service appointments
• Provide estimates, invoices, service updates, parts updates, and customer support
• Communicate about equipment, repairs, maintenance, warranty, delivery, or installation
• Process transactions and manage customer accounts
• Improve our website, services, customer experience, and internal operations
• Comply with applicable legal, safety, accounting, or business obligations

SMS / Text Messaging Privacy Notice

Advanced Air & Vacuum may use your phone number to send text messages related to your request, service appointment, estimate, invoice, equipment, parts order, customer support, or other service-related communication. Message frequency may vary. Message and data rates may apply.

Mobile opt-in data, SMS consent, and text messaging information will not be shared, sold, or rented to third parties or affiliates for their marketing or promotional purposes.

This assurance applies specifically to mobile numbers, SMS opt-in data, and consent collected for text messaging communications.

How We Protect Your Information

We use reasonable administrative, technical, and physical safeguards to help protect customer information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmission over the internet, email, text message, or electronic storage is completely secure. While we work to protect your information, we cannot guarantee absolute security.

Sharing of Information

We may share information with trusted service providers who help us operate our business, including scheduling, customer communication, payment processing, website hosting, data storage, accounting, legal, analytics, or service management platforms.

These providers are only permitted to use information as needed to perform services on our behalf.

We may also disclose information when required by law, legal process, safety obligations, business transfers, or to protect the rights, property, or safety of Advanced Air & Vacuum, our customers, employees, or others.

We do not sell, share, rent, or disclose mobile opt-in data, SMS consent, or text messaging information to third parties or affiliates for their marketing or promotional purposes.

SMS Opt-Out Instructions

You may opt out of receiving text messages from Advanced Air & Vacuum at any time.

To stop receiving text messages, reply STOP to any message from us. After you reply STOP, you will no longer receive text messages from Advanced Air & Vacuum unless you later provide consent to receive messages again.

For assistance, reply HELP or contact us directly using the information below.

Your Choices

You may contact us to request that we update, correct, or remove certain information, subject to applicable legal, business, or recordkeeping requirements.

You may also choose not to provide certain information, but doing so may limit our ability to respond to your request, schedule service, process orders, or provide customer support.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, policies, or content of third-party websites.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised effective date.

Contact Us

Advanced Air & Vacuum
Website: advancedairvac.com
Phone: 619-562-3373
Email: info@aavsales.com
Address: 1685 N Marshall Ave., El Cajon, CA 92020 

 

At Advanced Air & Vacuum, we recognize the importance of protecting your personal information. This Privacy Policy outlines the types of information we collect, how we use it, and the measures we take to ensure its security.

We collect personal information that you provide to us directly, such as your name, email address, phone number, and physical address when you engage with our services. Additionally, we may collect information automatically through your interactions with our website, including your IP address, browser type, and usage patterns. According to industry standards, approximately 79% of consumers express concerns about their online privacy, underscoring the importance of our commitment to safeguarding your data.

Your personal information is utilized primarily to provide you with our services, communicate with you, and improve our offerings. We may also use your information for marketing purposes, but only if you have provided explicit consent. Research indicates that 70% of consumers prefer brands that are transparent about how their data is used, which is why we prioritize clear communication regarding our practices.

We implement a variety of security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include encryption, firewalls, and secure server hosting. According to the Federal Trade Commission, data breaches can affect millions of individuals, making it imperative for businesses to adopt robust security protocols.

We do not sell, trade, or otherwise transfer your personal information to outside parties without your consent, except as required by law or to protect our rights. In compliance with the General Data Protection Regulation (GDPR), you have the right to access, correct, or delete your personal information at any time. Approximately 64% of consumers are unaware of their rights regarding personal data, highlighting the need for increased awareness and education.

Our website may contain links to third-party sites. We are not responsible for the privacy practices of these sites and encourage you to review their privacy policies. It is important to note that third-party services may collect information about your online activities over time and across different websites.